Franchise Business Coach, Camp Bow Wow
Full Time • Fully Remote - US
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
About Us
Camp Bow Wow® is a doggy day care and boarding franchise with locations across North America. Camp Bow Wow has ranked in Entreprenuer’s Franchise 500 list for 15 consecutive years and was named to Denver Business Journal’s Top Workplaces in 2020. For over 20 years, we’ve proudly offered dogs a safe place to play while simultaneously providing socialization, exercise, and TLC from Certified Camp Counselors®. With over 200 locations, dogs visit Camp 5 million times a year where they enjoy our premier doggy day care, boarding, grooming and enrichment services. Join our “Houndquarters” team in Westminster, Colorado and be a part of helping franchise owners realize their dreams while achieving our mission of Making Dogs Happy! Camp Bow Wow is part of Propelled Brands, a recognized leader in the franchising industry.
We are also committed to giving back to the communities we serve by helping sick and injured dogs in need through our Bow Wow Buddies Foundation®! Learn more about our charitable efforts by visiting www.bowwowbuddies.com.
About The Opportunity
Camp Bow Wow is hiring for a Franchise Business Coach (FBC) to serve as the key point of contact and advisor for Franchise Owners in a portfolio of Camps within a specific region. The role provides financial, operational, and programming expertise to maximize profitability and customer satisfaction. The FBC partners with franchisees to understand current performance, establish goals or business plans, and determine strategies that drive results. Using a consultative approach, the FBC ensures that franchise operations and programming are implemented in adherence to Camp Bow Wow’s brand standards ensuring a high-quality customer and pet experience. This position reports to the VP of Field Operations.
Camp Bow Wow is hiring two (2) Franchise Business Coaches for the following regions:
Region 4 – AR, CO, KS, LA, MO, NM, OK
Region 6 – AK, AZ, CA, HI, ID, MT, NE, ND, NV, OR, UT, SD, WA, WY
It is preferred that the FBC lives in their region, but it is not required. We encourage all interested applicants to apply.
How You Will Make a Difference
- Conduct financial and operational analysis to access portfolio opportunities, determine critical priorities by location, and develop tailored action plans.
- Cultivate a strong working relationship with franchisees to share observations, financial results, business recommendations, and operational guidelines.
- Provide coaching and training to help franchisees optimize operations and achieve profitability.
- Conduct ongoing calls, site visits, monthly business reviews, programming webinars, and peer groups with all locations within region.
- Act as a subject matter expert in all aspects of Camp Bow Wow to manage and resolve questions, complaints, and concerns from franchisees within region (30-60 locations depending on assigned region).
- Plan and organize site visits to conduct one strive visit (brand standard and operation compliance report) per location per year and utilize visits to assess operational performance and offer actionable feedback.
- Provide change management support to franchisees to achieve 100% adoption of new programming, technology, or brand initiatives within region.
- Ensure franchise locations adhere to Camp Bow Wow brand standards, operational guidelines, and regulatory requirements.
- Partner with franchisee to maintain high standards of Camp cleanliness, customer experience, and professionalism.
- Document all daily communication in customer relationship management software (FranConnect) and resolve all issues within 24 hours of receipt (including after hours).
- Utilize available technology, software, and reports to create and share insight on sales, customer feedback, financial results, and KPIs per location to inform franchise business strategy.
- Act as mediator between franchisees and corporate support teams, ensuring smooth communications and problem resolution.
- Support franchisees to adhere to marketing strategies, campaigns, and brand standards.
- Attends onboarding calls for new locations in region and hosts weekly Ramp Up Calls to breakeven following the New Camp Opening trainings (“Poop Camp”).
- Assist Training Department with updating curriculum, learning modules, and in-person programs i.e. Poop Camp, Manager Training, etc and deliver training sessions on an as needed basis.
- Complete quarterly snapshot per location documenting compliance and following up with franchisee accordingly.
- Stay updated on industry trends and best practices, sharing insight with franchisees to support ongoing professional growth.
- Assists Technology Department in testing of new applications and programs.
A Strong Candidate Will Have
- Associate or Bachelor’s degree in Business Administration, Hospitality Management, or related field
- 3-5 years of experience in franchise operations, business consulting, or multi-unit management, ideally within the pet, retail, or hospitality sectors
- Ability to travel up to 75% throughout the year, including overnight and weekend travel.
- 2+ years of experience analyzing business results and creating business plans
- 2+ years of experience with franchise system operations and ability to build rapport and trust with franchise owners.
- Excellent communication (verbal and written), organization, and presentation skills.
- Strong attention to detail, takes initiative, and is proactive in all aspects of communication follow-up and follow-through.
- Time Management and project management skills are critical.
- Technical experience with MS Office Word, Excel, PowerPoint, and all ancillary tools.
- Experience with FranConnect or Customer Relationship Management software preferred.
- Must LOVE Dogs! You will be in new camps with dogs – expect the fur to be flying and tails-a-wagging.
We believe that everyone is capable of great things. Because of this, we encourage you to apply even if you do not have 100% of the qualifications listed above.
Compensation & Benefits
- Compensation Range: $70,000 – $80,000
- Job Type: Full-Time, Exempt
- Work Arrangements: up to 75% travel to the franchise locations within territory and quarterly in-office week visits to the corporate office in Colorado. When not traveling, ability to work remotely. Remote location does not need to be located within territory.
- Benefit Offerings:
- Medical, Dental, Vision, and supplemental benefits
- Retirement plan and employer match
- Generous time off policy with 10 holidays, 4 personal days, 16 volunteer hours, and 3 weeks of PTO accrual
Application Deadline: Accepting ongoing applications until both regions have been filled.
Equal Opportunity Employer
Camp Bow Wow® is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Contact & Connect
Have a question? We'd love to hear from you. Contact us via email at CBWRecruiting@cbwcorp.com. We’d also love to connect with you – check us out on LinkedIn, Facebook or Instagram.
This is a remote position.
Compensation: $70,000.00 - $80,000.00 per year
We are Propelled Brands™.
Our family of brands includes FASTSIGNS®, MY SALON Suite®, Camp Bow Wow®, and NerdsToGo®, all of which have found tremendous success in their respective industries.
- FASTSIGNS® is the leader in the $29 Billion sign industry.
- MY SALON Suite® is a principal leader in the rapidly growing salons and beauty services sector and are on the way to becoming one of the nation’s largest salon suite franchisors.
- Camp Bow Wow® is a leading franchise brand in the rapidly growing pet care industry with over 200 franchise locations in 40 states and Canada.
- NerdsToGo® is a growing franchise organization in the IT services business.
With our resources, guidance, and support, they are all poised for even brighter futures after joining Propelled Brands.
Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual’s unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees’ teams, and our stakeholders.
(if you already have a resume on Indeed)
Or apply here.
Medical Insurance
Multiple choices, prescription coverage, HRA, FSA
Retirement Savings
401k with company match up to 6%
Paid Time Off
Holidays, Personal Days, Volunteer Days, Paid Parental Leave, PTO
Voluntary Benefits
Vision, Dental, and Pet Insurance Options
Disability and Life Insurance
Company paid Life Insurance and Long Term Disability. Short Term Disability and Supplemental Life insurance options available
Engagement Activities
Team Week, Departmental Events, Holiday Fun Events, Annual Engagement Survey with action items
Discount Programs
Discounts on movie tickets, hotels, cruises, concerts, and so much more
Wellness Activities
Physical, Mental, Social, Financial, Developmental activities