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Property Manager, MY SALON Suite Silver Spring

Property Manager, MY SALON Suite

Full Time • Silver Spring
Replies within 24 hours
Benefits:
  • 401(k) matching
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Parental leave
  • Training & development
  • Vision insurance
  • Wellness resources
Propelled Brands Core Values
Supporting our Core Values is an essential function for all team members as this is how we deliver on our purpose to Propel Our People and Our Brands to Achieve Success. Our organization is aligned around a few goals and each team member's efforts are focused toward accomplishing these goals.  We can only accomplish these goals with all team members supporting these core values.

Make It Happen | Expertise & Mastery | Positive Attitude | Growth Mindset | Considerate

Position Summary/Objective
The District Manager will oversee the day-to-day operations across four to six assigned locations, ensuring operational excellence and fostering a premium Member experience. A key responsibility is for the District Manager to be highly visible in each location daily, acting as a concierge to support Members and their business. This role demands effective leadership to drive occupancy, increase and collect revenue, and member retention while maintaining Suite Management Franchising (SMF) brand standards. The District Manager is accountable for overall location performance, including operations, marketing, recruiting, and maintenance.

Position Responsibilities:

  • Serve as the brand ambassador for Suite Management Franchising (SMF), exemplifying high standards and professionalism.
  • Ensure consistent and proactive visibility at all assigned locations, averaging 4-5 days per week.
  • Provide concierge-level service to Members, fostering positive relationships and promoting Member benefits to support their business.
  • Maintain and improve occupancy rates, ensuring all locations perform at peak efficiency.
  • Recruit and retain beauty professionals to sustain member growth and satisfaction.
  • Oversee daily operations and ensure facilities are maintained to high standards.
  • Support and contribute to corporate growth by developing operational processes.
  • Manage marketing campaigns with a focus on organic growth and social media engagement.
  • Plan and execute community events to boost awareness and engagement.
  • Build strong relationships with Members, fostering a supportive community environment.
  • Ensure compliance with community guidelines and professional business standards.
  • Provide feedback on vendor services, including cleaning, pest control, and property management.
  • Ensure financial integrity by managing expenses and accounts receivable.

Essential Responsibilities/Duties:

Recruitment & Leasing:

  • Actively recruit new Members and conduct tours to maintain high occupancy across locations.
  • Prioritize and schedule leasing inquiries, interviews, and tours promptly.
  • Maintain accurate and up-to-date lead tracking in Suite Force.
  • Review and finalize leasing documents in Suite Force, adhering to company procedures.
Operational Presence:

  • Maintain a consistent presence across assigned locations, ensuring operations run smoothly.
  • Conduct regular store visits, with a focus on cleanliness, safety, and brand compliance.
  • Act as the primary point of contact for Members, offering support and resolving any issues.
  • Manage maintenance and address any issues promptly, following established protocols.
  • Perform minor maintenance tasks when necessary, such as suite upkeep and lock changes.
  • Report violations, vacancies, or incidents within 24 hours.
  • Engage with Members daily to reduce turnover and enhance overall satisfaction.
Communication & Technology:

  • Maintain clear and effective communication with teams and Members via email, phone, and text.
  • Attend required meetings and master all SMF systems to support day-to-day operations.
  • Utilize Suite Force, marketing tools (Brand Amplifier, Vista Pro Shop), and web portals to enhance operations and Member engagement.
  • Participate in marketing and community events, including Suite Relief initiatives.
  • Continuously work to improve Member relations and increase NPS scores.

Physical Requirements:

  • Willingness and ability to travel between locations and out of state, as required.
  • Perform light cleaning duties during suite turnovers (e.g., sweeping, mopping, wiping surfaces).
  • Replace signage inserts using a stepladder, when necessary.
  • Clean common areas such as windows, bathrooms, and hallways between scheduled cleanings.
  • Occasionally assemble furniture and touch up common areas with spot painting.
  • Lift and move supplies up to 20 lbs, including bending, stooping, and lifting as required.
Supervisory Responsibility
This position has no supervisory responsibility.

Position Type/Expected Hours of Work
This is a full-time, Exempt position of at least 40 hours a week, Monday through Friday, between the hours of 6:00 a.m. to 6:00 p.m.  Occasional evening and weekend work may be required as job duties demand. 

Travel
Travel is primarily during business days, out-of-the-area and overnight travel is may occur based on individual job responsibilities. Some of the travel may occur on weekends. Company events may include Summits and the Annual Conventions may also include travel.

Education and Experience
  • Proven business management experience, ideally overseeing multiple locations.
  • Strong organizational, communication (verbal and written), and customer service skills.
  • Proficiency with Gmail, Google Suite, Salesforce, and social media platforms.
  • Ability to learn and effectively utilize Suite Force and other SMF systems.
  • A positive, flexible attitude with strong decision-making abilities aligned with company goals.
  • Financial integrity, including responsible management of company credit cards and expenses.
  • Ability to build and maintain business relationships.
  • Flexible working hours based on business needs.

EEO Statement
Propelled Brands. provides equal employment opportunities (EEO) to all Team Members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Propelled Brands complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Compensation: $70,000.00 - $85,000.00 per year




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Total Rewards

It's so much more than a paycheck. Our robust compensation and benefits package includes:

Medical Insurance
Multiple choices, prescription coverage, HRA, FSA
Retirement Savings
401k with company match up to 6%
Paid Time Off
Holidays, Personal Days, Volunteer Days, Paid Parental Leave, PTO
Voluntary Benefits
Vision, Dental, and Pet Insurance Options
Disability and Life Insurance
Company paid Life Insurance and Long Term Disability. Short Term Disability and Supplemental Life insurance options available
Engagement Activities
Team Week, Departmental Events, Holiday Fun Events, Annual Engagement Survey with action items
Discount Programs
Discounts on movie tickets, hotels, cruises, concerts, and so much more
Wellness Activities
Physical, Mental, Social, Financial, Developmental activities