IT Manager
Remote Flexible - US
IT Manager
Full Time • Remote Flexible - US
Benefits:
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Wellness resources
NerdsToGo IT Manager
Why NerdsToGo and Propelled Brands
We are a growing company that offers a collaborative, caring, and progressive work environment. We provide the tools and training needed to be successful. We have fun, but work hard to support each other and our growing number of franchisees. Join us for a career - not a job!
What We Offer
Our robust Total Rewards package includes:
- Competitive Pay
- Insurance - Medical, HRA, FSA, Dental, Vision, Life, Disability
- Retirement Savings - 401k plan with company match up to 6%
- Generous Paid Time Off - Paid parental leave, holidays, paid parental leave, and PTO starting at 3 weeks
- Engagement and Wellness Programs
- And much more!
About the position
This role involves overseeing the Professional Services Automation System for the NerdsToGo franchise network, training franchisees and their staff to use the system effectively, and aiding them in resolving technical/IT issues for clients. The aim is to empower franchisees and their employees to become independent in handling similar problems. Additionally, the IT Manager is responsible for maintaining vendor relationships for the automation platform and other systems. Clear communication and alignment with the business goals of the Operations Team and the broader objectives of NerdsToGo are essential for this position.
The Ideal Candidate
- Has Certifications from Microsoft, CompTIA, Cisco
- Has IT Security+ Certification
- Able to learn necessary software, including: ConnectWise PSA & RMM, Acrobat, SharePoint, Visio
- Proficient in training others and facilitating training activities, classes, seminars, webinars, etc.
- Able to travel
What We Need
Education/Experience/Certifications
- Bachelor's degree in the Technology Field preferred or equivalent work experience
- Previous experience as a network or systems administrator, or relevant experience
- Ability to build and configure servers from scratch
- Experience using ConnectWise PSA
- Familiar with administering various Firewalls from various vendors including Watchguard and Cisco
- Familiar with fundamental IT security methodologies
- Familiar with VLANS and subnetting
- Knowledge of TCP/IP and data protocols
- Strong skills in using Microsoft Office Suite as well as Google Workplace
Key Competencies
- Ability to prioritize and multitask
- Deadline and detail-oriented
- Strong troubleshooting and critical thinking skills
- Must be able to work independently or as a team with little to no supervision and adhere to specific scope and confidentiality requirements
- Above average communication skills, in both written and verbal form
EEO Statement
Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual’s unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees’ teams, and our stakeholders.
Flexible work from home options available.
We are Propelled Brands™.
Our family of brands includes FASTSIGNS®, MY SALON Suite®, Camp Bow Wow®, and NerdsToGo®, all of which have found tremendous success in their respective industries.
- FASTSIGNS® is the leader in the $29 Billion sign industry.
- MY SALON Suite® is a principal leader in the rapidly growing salons and beauty services sector and are on the way to becoming one of the nation’s largest salon suite franchisors.
- Camp Bow Wow® is a leading franchise brand in the rapidly growing pet care industry with over 200 franchise locations in 40 states and Canada.
- NerdsToGo® is a growing franchise organization in the IT services business.
With our resources, guidance, and support, they are all poised for even brighter futures after joining Propelled Brands.
Propelled Brands values diversity and inclusion because it brings richness and strength to our business. We envision diversity as encompassing an individual’s unique characteristics and experiences, including not only race, gender, ethnicity, age, religion, disability, national origin, and sexual orientation, but also personality, gender expression, military status, mental health, educational and career backgrounds, and other life experiences. We know that supporting and building diversity is the right thing to do for our employees, our franchisees, our franchisees’ teams, and our stakeholders.
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Medical Insurance
Multiple choices, prescription coverage, HRA, FSA
Retirement Savings
401k with company match up to 6%
Paid Time Off
Holidays, Personal Days, Volunteer Days, Paid Parental Leave, PTO
Voluntary Benefits
Vision, Dental, and Pet Insurance Options
Disability and Life Insurance
Company paid Life Insurance and Long Term Disability. Short Term Disability and Supplemental Life insurance options available
Engagement Activities
Team Week, Departmental Events, Holiday Fun Events, Annual Engagement Survey with action items
Discount Programs
Discounts on movie tickets, hotels, cruises, concerts, and so much more
Wellness Activities
Physical, Mental, Social, Financial, Developmental activities